100% Satisfaction Guaranteed
stand behind everything we sell. If you are not satisfied with your
BATI EXPORT purchase, you can return it for a replacement or refund
within within 14 days of purchase.
have the right for exchange, partial return or for complete
cancellation of the contract. All returns must have original tags
attached, must be unworn and in re-saleable condition. The fitting is
allowed but use for several days is not allowed and is considered as use
and acceptance of purchase contract.
We recommend you to contact us for any returns:[email protected] The action of sending must be within the 14 days deadline to validate the withdrawal.
returning an item, the item is your responsibility until it reaches us. BATI EXPORT will not accept a return that is shipped with shipping costs
due. Shipments without freight prepaid will be automatically rejected
because of the immense costs and will be returned to sender. For your
own protection, we recommend that you send the parcel using a delivery
service that insures you for the value of the goods.
Returning outside of the EU
returning an item from outside of the EU please make sure your return
shipment is declared at the shipper/customs as official return shipment
of an online purchase in order to avoid import duties to the EU. The
original invoice has to be enclosed, please contact your shipper for
detailed instructions and documents. BATI EXPORT has the right to deduct
all custom duties and costs which occur due to wrong or missing
declaration from due refunds. Please note the return process can take
several working days. We will contact you by email during the return
process with all details.
Any returns from outside EU have
to get prior authorization from BATI EXPORT by e-mail; we do not accept
unauthorized returns from outside EU.
Consequences and Effects of Withdrawal
withdrawal of the purchase contract BATI EXPORT has to return to
EU-customers all payments including costs for shipment (BATI EXPORT
has to compensate only costs in the height of standard shipments, any
additional costs that have occurred for chosen express shipment services
are not to be returned) promptly within 14 days from the day the
withdrawal note has arrived at Batı Teknoloji Elektronik Ticaret Limited Şirketi. To
customers outside the EU refunds are limited to costs of goods only.
Refunds will be credited to your original method of payment, except any
other payment method will be agreed by both parties. No charges for the
money return will occur. We are entitled to withhold the money return
until we have received the goods back or you have provided proof of
return shipment of goods, depending which is earlier.
withdrawal of contract you are obliged to return the goods within 14
days starting from the day of withdrawal note. Returns have to be done
to that we gave to you. The 14days deadline for returns is successfully kept when goods are dispatched within 14 days.
The cost of returning the item to us is your responsibility.
Exchange to another Article or the Size
simply return the item or items you want to exchange to us in their
original condition within 14 days from the date on which you received
them from BATI EXPORT.Please mention clearly your new purchase wish!
The exchange shipment of your new item will be free of charge within Turkey. We kindly ask for your understanding that exchange shipments
outside Turkey have to be handled like a new order and new shipment
costs will occur.
I received the wrong Item
If the item
you received is not what you originally ordered, please contact customer
care quoting your order number or invoice number, your name, details of
the product and the reason for return, and whether you require a refund
or a replacement. We will then advise on how to proceed with the
return. You have 14 days from the date on which you received the item to
return it to us.
If the item you received is
faulty, please contact customer care quoting your order number or
invoice number, your name, details of the product and the reason for
return, and whether you require a refund or a replacement. We will then
advise on how to proceed with the return. You have 14 days from the date
on which you received the faulty item to return it to us.